FAQ: Frequently asked questions

Housing demand

: To reserve accommodation:

Choose your residence on the www.arpej.fr website

You will then be redirected to ibail to continue your reservation

Log in to your account or create one by filling in your title, first name, last name, password, email and phone number

Activate your account by clicking on the link sent to you be email

Choose the accommodation you wish then click reserve

Fill in all the mandatory fields so that your application status switches to “new application sent and under review”

We will get back to you as quickly as possible to let you know about your application status.

Any questions about how to prepare your application? Click here to get more information
: Yes, some dwellings are available as shared accommodation. We invite you to view the details of the residence you’ve chosen to see if it proposes shared accommodation and the terms and conditions of sharing.
: Yes, you may apply for several residences at the same time. If there is no room in the residence you’ve chosen, your application may be proposed to other residences close by which fit the same criteria.
: Depending on the periods, ARPEJ does propose short-stay offers which can be tailored to the duration of your stay. Please request details of this from the residence you wish to stay in by sending an email to: back-office@arpej.fr
: A guarantor is a natural or legal person who acts as surety for a tenant. At ARPEJ, you can use a State-recognized rental surety to make the process easier if you do not have a natural or legal surety.
: As soon as your application has switched to “new application sent and under review”, if it is not complete, we will not be able to take it into account. You run the risk of not receiving any answer from us. Please fill in everything requested and attach all documents requested to be sure your application is complete.
: For the future tenant:

Valid national identity card or valid passport.

Student card or, if not available, proof of enrolment

Bank account details from a bank with a branch in France.

If the student is from abroad:
Valid passport or visa or residence permit

If the student is employed:
last 3 pay slips

If the student does not have a guarantor:
A certificate from VISALE or from Garant me. For more information, visit the websites.

For the guarantor:

Valid national identity card (both sides) or valid passport

Last full income tax statement

Bank account details from a bank with a branch in France

If the guarantor is employed:
last 3 pay slips

If the guarantor is a tenant:
Last rent receipt

If the guarantor is a homeowner:
Property tax statement
: No minimum deadline exists for reserving your accommodation, but the earlier the better!

Moving into the residence

: You may change apartment during your rental agreement if the reason is legitimate. The change is made based on availability.
: You are free to choose an apartment amongst those available. It goes without saying that students who complete and submit their housing application long before the start of the academic year will have much more choice.
: An inventory is a process drawn up between the tenant and the residence, which describes the accommodation when you enter and when you leave. It is drafted as document in two original copies (one for the tenant and one for the residence).

If any deterioration is observed during your rental, the residence has the right to deduct the amount due for repairs from your security deposit, which you pay on arrival.

If you cannot be present for the inventory, you may empower a person to do it on your behalf; in this case, you must grant a proxy to the person concerned who must be present for the inventory and bring their ID with them.

To save time, consider doing a pre-inventory!

Life in the residence

: ARPEJ teams organize activities, events, workshops and much more in residences on a regular basis! Sport sessions, managing your budget workshops, as well as cookery classes for example; you can enjoy great, festive moments together with these events specially created for you!
: ARPEJ residences are equipped with a video monitoring system and residence entry is secure as you need an access badge to enter which tenants are given as soon as they arrive. Moreover, depending on the residence and time of the day/night, a security service may be provided.

For more details about the video monitoring and/or the security service, please view the details of the residence you’re interested in.
: Tenants may invite their friends / family over as long as other residents’ peace and quiet are respected.

Facilities and services

: Communal spaces are freely accessible when ARPEJ staff are on hand. You may also book a communal space. For more information on booking a specific place in a space, please contact the Staff.
: Some ARPEJ residences are equipped with laundry areas (Wash & Go); to find out which residences offer this service, please view the details of the residence you’re interested in.
: Some ARPEJ residences are equipped with a car park and/or bike parking spots (Bike Place); to find out which residences offer this service, please view the details of the residence you’re interested in.
: Yes, as long as you put everything back in its original place before doing the exit inventory when you leave the accommodation.
: The bathroom is equipped with a shower, a towel holder and a toilet. There’s also a washbasin with a storage cupboard underneath and a mirror above.

It should be noted that different residences may or may not have all of the equipment listed above.
: The kitchenette contains a fridge with freezer, 2 hot plates, a sink and a microwave (the microwave only exists in some residences, please view the details of the residence for more information).
: Accommodation comprises:

Bathroom

Kitchenette

Fridge

Microwave (some residences only)

TV socket

Interphone

Furniture (desk, bed with mattress, table, stools and various storage spaces)
: Some residences can lend you equipment on request: vacuum cleaners, irons, ironing boards, etc. To be sure the equipment you need is available, please contact the Staff.
: Staff: the residence reception desk

Work Place: coworking space where you can study/work with total peace of mind

Life Place: a relaxation area with sofas, table football, screens, etc. (depending on the residence)

Wash & Go: laundry open 24/7 to make your everyday tasks easier

Car park and Bike Place: parking spaces for vehicles and bikes

It should be noted that different residences may or may not have communal spaces, equipped differently depending on the residence.
For more information, please view the details of the residence you’re interested in.

Rent and charges

: To avoid any unwelcome surprises at the end of the month, our rent includes:

Unlimited 24/7 Wi-Fi

Technical Support

Video monitoring

Security Services

Electricity

Heating

Hot and cold water

Tax on the removal of domestic waste (TEOM)

Residence maintenance
: A security deposit, also known in France as “caution” (housing deposit), is the amount the tenant pays the landlord/owner when concluding the rental agreement. It enables the landlord/owner to be protected in the event of any deterioration or overdue rent which the tenant owes when they leave the dwelling.

At ARPEJ, this amount is equal to one month of rent maximum excluding charges.

It is refunded at the end of the tenant’s rental agreement, net of any rental debt.
: The “taxe d’habitation” (council tax) is a local tax which must be paid whether you own, rent or occupy free of charge your main or secondary dwelling.

As an ARPEJ resident, you are therefore subject to council tax for the accommodation you occupy. However, depending on your circumstances, you may be exempt. Please contact your residence manager for more details.
: Each accommodation must be insured against the risks of fire, explosion, theft and water damage that covers property and equipment. Tenants must also take out a civil liability insurance policy and, if wished, insure their personal belongings. This civil liability insurance is compulsory.
: Your rent (amount due) is to be paid in arrears (at the end of the month). You must pay it as soon as you receive your rent payment notice.
: Nothing 🙂 here, at ARPEJ, reservation fees don’t exist!

Housing allowances

: Housing allowance (or housing benefit) is social welfare benefit granted by the CAF (French family allowances fund). It helps you pay part of your rent. It is calculated based on your financial resources and family situation.

At ARPEJ, in accordance with terms and conditions, you can benefit from APL (personal housing allowance) or ALS (social housing allowance based on your status and the residence you choose.
: Yes, you may apply for housing allowance (known as APL in France) in shared accommodation. To benefit from housing allowance (APL), in this case, each co-tenant must submit their application as quickly as possible on the French family allowances fund (CAF) website and create their housing application.
: You may request this as soon as you’ve signed the rental agreement.
: You can estimate your housing allowance using the simulation on the French family allowances fund (CAF) website. Once you’ve done this, you will be informed of the amount which will be deducted from your rent.
: Subsidized accommodation is a dwelling whose owner (or its managing body) has concluded an agreement with the State by which it undertakes to rent under certain terms and conditions. In particular, they are no longer free to set the rent they wish. The rent amount will be capped based on a maximum rate per square metre, which depends on the geographical area concerned. And, they are no longer free to choose the tenant they wish. Low-income applicants are given priority: subsidized accommodation and income ceilings always go hand-in-hand! All ARPEJ accommodation is subsidized.

Moving out

: After obtaining your diploma you are no longer a student. You must therefore look for new accommodation in a residence for young workers.

Of course, we’ll give you time to do your research 🙂
: When you leave your dwelling an inventory describing the state of the accommodation must be drawn up. It must be as precise and detailed as the inventory drawn up when you arrived in the accommodation. The entry inventory is generally drawn up when the keys are handed over to you. By comparing the 2 inventories (entry and exit), ARPEJ can justify any deterioration and deduct from the security deposit to fund repairs.

To save time, consider doing a pre-inventory!
: In order to inform ARPEJ of your departure, you must send a registered letter with acknowledgment of receipt, signed by you to your manager. The notice to be respected is 1 month in a tight zone, 3 months in a relaxed zone and 1 month for “young active” residences.

It should be noted that this period may vary depending on the residences. For more information, please contact your residence manager.